Refund Policy

Last updated: 13 September 2026 · iKamva Learning (Pty) Ltd

1. Monthly plans

Applies to Single Subject (R200/month), Two-Subject Combo (R350/month), and Triple Combo (R500/month) plans.

You may cancel your monthly subscription at any time
If you cancel partway through a billing month, we refund the value of any sessions in that month you have not yet attended, less a 10% administration fee. Sessions already attended are non-refundable
If you believe you were charged in error, contact us within 7 days of the charge and we’ll investigate

2. One-on-One sessions

One-on-One tutoring (R200/session) is billed per session. Any prepaid sessions not yet delivered are refunded in full on request, with no administration fee. Sessions already attended are non-refundable.

3. Grade 12 Exam Revision Sessions

The Grade 12 Exam Revision Sessions are a once-off payment of R150 per subject (Mathematics and/or Physical Sciences) covering a fixed set of live revision sessions ahead of the NSC exams.

If you cancel before the sessions start, you’ll receive a full refund
If you cancel after sessions have begun, your refund is calculated pro-rata based on the sessions you have not yet attended, less a 10% administration fee
No refunds are given for a subject once that subject’s NSC exam has been written, as the remaining sessions would no longer serve their exam-preparation purpose

4. How to request a refund

Email admin@ikamvalearning.co.za with your name, the plan you’re enrolled in, and the reason for your request. We aim to respond within 3 business days.

5. Processing time