Refund Policy

Last updated: 24/07/2026 · iKamva Learning (Pty) Ltd

1. Monthly plans (Starter, Growth, One-on-one)

• You may cancel your monthly subscription at any time — cancellation takes effect at the end of the current paid billing period, with no further charges after that
• We do not offer partial refunds for a month already in progress
• If you believe you were charged in error, contact us within 7 days of the charge and we’ll investigate

2. Term package (once-off, 3 months)

• Full refunds are available within 7 days of purchase if no classes have yet been attended
• After classes have begun, refunds are calculated on a pro-rata basis for the remaining unused portion of the term, less a 10% administration fee
• No refunds are given once the full 3-month term has been completed

3. Free trial sessions

Free trial sessions carry no charge and therefore no refund is applicable.

4. How to request a refund

Email admin@ikamvalearning.co.za with your name, the plan you’re enrolled in, and the reason for your request. We aim to respond within 3 business days.

5. Processing time

Approved refunds are processed back to your original payment method within 7–10 business days.